Department of Posts Directs Bulk Customers to Provide Complete & Updated Addresses for Speed Post Booking

F. No. 39-04-2019-D

Government of India

Ministry of Communications

Department of Posts

Mail Operations Division

Dak Bhawan, New Delhi-110001

Dated: 29th July, 2026

To

All Heads of Circles

Subject: Ensuring complete and updated Addresses from Bulk Customers at the time of booking of articles at BNPL/BPC centres to avoid the cases of delay delivery, RTS, mis-sent of Speed Post articles.

References are being invited towards the operational performance review wherein it was observed that incomplete addresses of the addressees are entered in the booking system at the time of uploading/fetching the soft data received from Bulk Customers BPCs and BNPL centres.

2. The correct address and pincode of the addressee help in systematic process of sorting, bagging, dispatch, transmission and delivery of the article. Non-entering of address or entering of incomplete address at the time of booking / fetching of articles in system, may lead to delay in delivery, increase the cases of mis-sent, Returned to Sender etc.

3. It has been observed that the soft data received from Bulk customers sometimes contains incomplete or outdated address details and is not provided in the prescribed correct APT 2.0. format with complete address information.

4. Accordingly, all Circles are requested to sensitize the booking staff at all levels i.e. Post Office, RMS offices, BPCs and BNPL centres to ensure that the complete addresses along with the correct pin codes are captured in the system. While uploading the excel sheets received from the contractual/bulk customers, booking office shall ensure that the address fields are populated with the complete address of the addressee along with the correct Pincode. If case of any deficiency, the concerned customer may be contacted and suitably guided to furnish complete and accurate address details in the prescribed format.

5. A suitable monitoring mechanism may be instituted at every level i.e. Post Office / RMS Office, Division, Region, and Circle, to ensure that complete address details are invariably entered at the time of booking and uploading/ fetching the bulk data received from the customers.

6. An action taken report may please be furnished to this Division within 30 days from the date of receipt of this communication.

This issues with the approval of the Competent Authority.