RICT Solution for Lid Open Error in the Device
While taking print in RICT Device, error shown as Lid is open even the printer lid is in closed condition.
Solution:
This error showing due to software bugs. The printer has automatically been disabled in few cases. It can be fixed by applying the below mentioned steps through MDM portal.
- Turn on the RICT Device and kept in the good network area with above 50% battery backup.
- Login into MDM Portal as RICT Admin
- Device Management > Create Job
- Enter Job Name and Select Job Type as Capability Management then click SAVE and CONTINUE
- Add New Item and Select Peripheral as Printer and Operation as Enable
- Assign Single / Multiple Device(s) then Pres continue and Choose Date and time then click Finsh to create JOB
- Once the Job has been created. Please press pull button.
- After receiving the notification, wait few seconds for getting the issue resolved.
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