IT 2.0 Rollout Plan 2025

The IT 2.0 Project is a major modernization initiative by India Post aimed at upgrading its legacy IT infrastructure to enhance operational efficiency, service delivery, and customer experience. This project is part of the Department of Posts' (DoP) broader digital transformation strategy under the "India Post Digital Advancement & Modernization Program."

Key Objectives of IT 2.0:

• End-to-End Digitization – Moving from manual and semi-digital processes to a fully integrated digital ecosystem.
• Unified Platform – Consolidating multiple legacy systems into a single, cloud-based platform for seamless operations.
• Improved Service Delivery – Faster and more reliable postal, banking, and logistics services.
• Financial Inclusion – Strengthening India Post Payments Bank (IPPB) and expanding digital financial services.
• Enhanced Tracking & Transparency – Real-time tracking of mail, parcels, and financial transactions.
• Cybersecurity & Data Protection – Secure handling of sensitive customer and financial data.

Phases of IT 2.0 Implementation (as per the Rollout Plan):

• Pilot Phase (May-June 2025): Testing in select divisions (Mysore, Karnataka).
• Phased Rollout (June-August 2025): Gradual expansion across all postal circles.
• Full Deployment (From 11.08.2025): Nationwide implementation.

Expected Benefits:

✔ Faster & More Reliable Services – Reduced delays in mail and parcel delivery.

✔ Better Financial Services – Improved IPPB transactions, Aadhaar-enabled payments, and DBT (Direct Benefit Transfer).

✔ Automation & AI Integration – AI-driven sorting, automated grievance redressal, and chatbot support.

✔ Employee Empowerment – Digital tools for post office staff to improve productivity.

✔ E-Governance Integration – Linking postal services with DigiLocker, UMANG, and other government platforms.

Challenges & Future Outlook:

• Training & Change Management – Ensuring smooth adoption by postal staff.
• Infrastructure Upgrades – Strengthening connectivity in rural areas.
• Cybersecurity Risks – Preventing fraud and data breaches.

Once fully implemented, IT 2.0 will position India Post as a modern, tech-driven postal service, competing with global logistics players while maintaining its commitment to serving rural and urban India.

Rollout Plan for IT 2.O in India Post / Department of Posts / Post Offices

S. No.	Activity	From	Duration
1	Pilot – One SO & all its BO in Mysore Division	13.05.2025	One Week
2	Pilot – 5 SOs along with all its BO	19.05.2025	One Week
3	Pilot - HO & all its SOs / BOs in one Division	26.05.2025	Two Weeks
4	Pilot - Complete Division along with including DO and RMS Division	09.06.2025	One Week
5	Pilot - PAO + 1 complete Division + 1 RMS Division	16.06.2025	One Week
6	Phase I - Complete Rollout in Karnataka Circle and 1 PAO, 1 Complete Dn. & 1 RMS Division of three circles (Telangana, Assam & Uttarakhand Circles)	23.06.2025	Two Weeks
7	Phase II – Complete Rollout of Telangana, Assam & Uttarakhand Circles and 1 PAO, 1 Complete Dn. & 1 RMS Division of next four circles (MP, RAJ, AP, JKD)	07.07.2025	One Week
8	Phase III – Complete Rollout of MP, RAJ, AP, JKD Circles and 1 PAO, 1 Complete Dn. & 1 RMS Division of next four circles (WB, OR, GJ, KL)	14.07.2025	One Week
9	Phase IV – Complete Rollout of WB, OR, GJ, KL Circles and 1 PAO, 1 Complete Dn. & 1 RMS Division of next four circles (UP, J&K, HP, NE)	21.07.2025	One Week
10	Phase V – Complete Rollout of UP, J&K, HP, NE Circles and 1 PAO, 1 Complete Dn. & 1 RMS Division of next four circles (PB, HR, Delhi, MH)	28.07.2025	One Week
11	Phase VI – Complete Rollout of PB, HR, Delhi, MH Circles and 1 PAO, 1 Complete Dn. & 1 RMS Division of rest of circles (TN, CH, BR)	04.08.2025	One Week
12	Phase VII – Complete Rollout of IT 2.0	11.08.2025	onwards

Notes:

• SO: Sub Office
• BO: Branch Office
• HO: Head Office
• Dn.: Division
• PAO: Postal Accounts Office
• RMS: Railway Mail Service