Non-delivery of article - Case of Cabinet Secretary

Government of India

Ministry of Communications

Department of Posts

Mail Operations Division

Dak Bhavan, New Delhi-110001

File No.: Mail-30/6/2025-D-DOP

Dated: 17.04.2025

To:

All Chief Postmasters General (CPMsG)

Subject: Non-delivery of article - Case of Cabinet Secretary reg.

Key Points:

1. Issue:

• Wrong remarks marked by a postman during delivery of a VIP article, leading to displeasure from the Cabinet Secretary.

2. Directives:

• Ensure correct remarks by postmen, duly verified by APM(Mails)/PRI, are updated in SAP Software.
• Sensitize delivery staff on standard remarks and non-delivery procedures as per PO Order No. MO/01/2024 dated 16.12.2024 (Point No. 11).

3. Compliance:

• Conduct regular training for delivery staff.
• Strict adherence to departmental guidelines.

Approval:

(Alok Ojha)

Director (Mail Operations)

Standard remarks reproduced :