SOP for Onboarding GDS Substitutes in AMS - IPPB Services Continuity

Ref No.: IPPB/BOU/SOP/18/2023-24

Date: 15.02.2024

Title: SOP – Onboarding of GDS Substitute in Agent Management System (AMS) for rendering IPPB Services.

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2. Key Definitions

• GDS: Grameen Dak Sewak
• AMS: Agent Management System

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3. Purpose & Scope

• Ensure uninterrupted IPPB services at Branch Offices (BOs) when regular GDS are on leave.
• Onboard GDS Substitutes (temporary appointees for 45/90 days) as IPPB agents via MATM platform.
• Transaction limits may be set at the bank’s discretion.

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4. Process Flow

1. Approval: Mandatory recommendation from DOP Divisional Head (Annexure-1).
2. Training: MATM certification required.
3. Onboarding in AMS:
• Designations: GDS SUB 45 (short-term, ≤45 days) or GDS SUB 90 (long-term, ≤90 days).
4. Device Allocation: IPPB mobile, biometric device, and SIM (post-KYC).
5. Operational Rules:

• Auto-move to "STANDBY" after 45/90 days; reactivation requires manual approval.
• Asset loss/recovery policies apply.

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5. Compliance & Guidelines

Follow DOP’s internal guidelines (Clause 4 & 5):

• Verify substitute qualifications.
• Ensure device handover from Day 1.
• Limit substitutes to 90 days max.
• RBI guidelines must be adhered to by DOP (as Corporate BC).

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6. Transaction & Reporting

• Transactions reflect in CBS, AMS, and mATM reports.
• No changes to reconciliation processes.

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7. Escalation & Support

• Use GSD Platform or escalate via branches.

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8. Annexures

• Annexure-1: Format for DOP Divisional Head’s recommendation letter.
• Includes GDS Substitute’s Aadhaar, PAN, leave period, and indemnity clauses.
• Annexure-2: Asset handover declaration (devices, SIM, biometric scanners).

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Key Takeaways

• Ensures business continuity at BOs during GDS absences.
• Strict KYC, training, and audit trails for substitutes.
• DOP assumes liability for substitutes’ actions/device losses.

GDS Substitute onboarding, IPPB AMS, MATM training, DOP guidelines, KYC verification, RBI compliance, Branch Post Office, SOP