Procedure to deliver the COD articles through Window Delivery when the amount is not reflected in IT 2.0

A COD article is in deposit and is to be delivered through window delivery on the following day. However, the COD amount is not reflecting in the system.

Steps to Follow:

• Do not deliver the COD article
• If the COD amount is not visible in the system, do not hand over the article to the recipient.

PERFORM THE FOLLOWING STEPS

• Invoice the article to a postman
• Temporarily invoice the article to postman. This is a workaround step to proceed with data entry.

Perform data entry

• Enter the article details under the postman invoicing option, as you would for a normal delivery.
• Do not save the entry
• After completing the data entry, do not save it. Instead, click on the "Reset" button to discard the entry.
• Return to the Window Delivery option
• Navigate back to the window delivery screen or module in the system.
• Check for the COD amount
• The COD amount should now be visible next to the article.

Proceed with delivery

• Now that the amount is showing:
• Collect the amount from the recipient

• Deliver the article through the window ..