Standard Operating Procedure (SOP)

MPCM Receipt Printer Setup in IT 2.0

Document Reference: CEPT
Equipment: EPSON 310 Receipt Printer
Version: 1.0
Date: July 2025

EPSON LX310 Receipt Printer Settings for IT 2.0

Purpose

This SOP provides step-by-step instructions for setting up and configuring the EPSON 310 receipt printer for MPCM receipt printing operations.

Scope

This procedure applies to all personnel responsible for installing, configuring, and maintaining MPCM receipt printing systems.

Required Materials

EPSON 310 Receipt Printer
USB Cable
MPCM sticker paper/receipt roll
ReceiptPrinterService.msi installation file
Computer system with administrative privileges

Procedure

Phase 1: Physical Setup and Connection

Step 1: Initial Connection

Connect the EPSON 310 printer to the computer system using the provided USB cable
Power on the printer using the main switch

Step 2: Paper Loading

Feed the MPCM sticker paper through the spooler roller ONLY
Ensure the MPCM sticker paper is properly locked with the roller mechanism
Verify that the paper is seated correctly and securely

Phase 2: Driver Installation and Configuration

Step 3: Driver Setup

Check if printer drivers are installed on the system
If not installed, install the appropriate EPSON 310 drivers
Set the EPSON 310 as the default printer in system settings

Step 4: Initial Testing

Perform a test print to verify basic printer functionality
Ensure print quality and alignment are satisfactory

Phase 3: Service Installation

Step 5: Service File Preparation

Download the ReceiptPrinterService.msi file
Copy the file to either:
- Desktop, OR
- D: drive root directory

Step 6: Service Installation

CRITICAL: Install the ReceiptPrinterService under Administrator privileges
Right-click on the .msi file and select "Run as administrator"
Follow the installation wizard prompts

Step 7: Service Verification

After installation, verify that the service is running:
- Open Windows Services (services.msc) in command prompt
- Locate the ReceiptPrinterService in the services list
- Verify the service status shows as "Running"

Step 8: Service Configuration

In the Services list, locate the ReceiptPrinterService
Right-click and select "Properties"
Navigate to the "Log On" tab
Configure the service to "Run as administrator"
Apply changes and restart the service if necessary

Phase 4: Printer Server Configuration

Step 9: Form Creation

Access Printer Server Settings
Create a new form named "MPCM Receipt"
Configure the form dimensions according to MPCM receipt specifications

Step 10: Margin Settings

Apply page margin settings as specified in the reference documentation:
- Paper Size: Width: 17.00cm, Height: 5.10cm
- Printer Area Margins: Left: 0.02cm, Right: 0.02cm, Top: 0.02cm, Bottom: 0.02cm
- Units: Metric
Ensure margins are optimized for MPCM receipt format
Click "Save Form" to save the configuration

Phase 5: Final Setup and Testing

Step 11: Paper Management

Always maintain receipt paper in roll format within the printer
Ensure paper is properly fixed in the spokes of the spooling roller
Verify paper alignment and tension

Step 12: Automatic Operation Verification

Test the automatic sensor functionality
Confirm that the sensor stops after printing one receipt
Verify that the paper positioning allows for easy manual tearing
Test the tear-off mechanism for clean separation

Visual Reference Guide

Key Components Identification

Control Panel: Located on the front of the printer with status LEDs (Power, Draft, Roman, Sans Seri) and control buttons (Tear Off, LF/FF, Load/Eject, Paper Out)
Paper Feed Mechanism: Internal rollers and spoiler system visible when printer cover is open
Tractor Feed: Blue clips on sides for securing continuous form paper
USB Connection: Located on the back/side of the printer for computer connectivity

Proper Paper Alignment

Continuous form paper should feed smoothly through the tractor mechanism
Perforations should align properly for clean receipt separation
Paper tension should be adequate but not too tight to avoid jams

Form Configuration Settings

Form Name: "MPCM Receipt"
Metric units preferred for precise measurements
Minimal margins (0.02cm) for maximum print area utilization
Standard receipt dimensions optimized for MPCM requirements

Before completing the setup, verify the following:

[ ] Printer physically connected and powered on
[ ] MPCM paper properly loaded and locked
[ ] Printer drivers installed and set as default
[ ] Test print completed successfully
[ ] ReceiptPrinterService installed under admin privileges
[ ] Service running and configured properly
[ ] MPCM Receipt form created in printer server
[ ] Margin settings applied correctly
[ ] Paper roll properly positioned in spooling roller
[ ] Automatic sensor functioning correctly
[ ] Paper tear mechanism working smoothly

Troubleshooting

Common Issues and Solutions

Issue: Printer not recognized by system

Solution: Reinstall printer drivers and check USB connection

Issue: Paper jam or feeding problems

Solution: Ensure paper is loaded through spooler roller only; do not use manual roller knob when printer is on

Issue: Service not running

Solution: Verify admin installation, check service configuration, restart service

Issue: Incorrect print formatting

Solution: Verify MPCM Receipt form settings and margin configurations

Issue: Sensor not stopping after one receipt

Solution: Check paper positioning in spooling roller spokes

SOP on MPCM Receipt Printer Setup in APT 2.0 Enviroment