- Centralized Processing Effective from 01.09.2025: All nodal operations, including the handling of claims for Jan Suraksha Schemes (PMSBY, PMJJBY, and APY), have been centralized at the Centralized Processing and Reconciliation Centre (CPRC) in Chennai.
- New Submission Protocol to Avoid Delays: To address delays caused by incomplete documentation, all claim cases must now be submitted to CPRC via the concerned Divisional Head, rather than being sent directly from individual post offices.
- Mandatory Divisional-Level Verification: Divisional Heads are now responsible for verifying claims before forwarding them to CPRC. They must ensure the claims are correctly entered in the Finacle system and that all documents are complete as per the attached checklists.
- Aim to Improve Efficiency and Customer Satisfaction: The directive aims to streamline the claims process, reduce processing times, and prevent customer dissatisfaction by ensuring claims are submitted without omissions.
- Organization-Wide Circulation and Approval: The order, issued with the approval of the Deputy Director General (Financial Services), is to be circulated to all post offices and subordinate offices for necessary action and wide publicity.
No. CPRC/24-1/2024
भारत सरकार / Government of India
डाक विभाग / Department of Posts
केंद्रीकृत प्रोसेसिंग एवं समायोजन केंद्र / Centralized Processing and Reconciliation Centre
चेन्नई / Chennai – 600002
दिनांक / Date: 29.10.2025
To
All Heads of Circle
Subject: Handling of Claims related to Jan Suraksha Schemes – Reg.
Madam / Sir,
Kindly refer to this office letter of even number dated 25.08.2025. All the nodal operations related to Jan Suraksha Schemes (JSS) including handling of claims are carried out at Centralised Processing and Reconciliation Centre (CPRC), Chennai w.e.f. 01.09.2025.
At present, the post offices send the claim forms related to JSS viz. PMJJBY, PMSBY and APY schemes, along with the documents to the nodal office viz. CPRC, Chennai (formerly Sansad Marg HO).
While processing the claims received from the Post Offices, various omissions are noticed and claims are returned to the Post Offices concerned for supplying the same. This is causing delay in processing / settlement of claims which in turn causing dissatisfaction of the customers.
In order to ensure submission of claims without omissions and to avoid the delay in claim handling, it is decided that all the claim cases related to Jan Suraksha Schemes shall be submitted to the nodal office viz. CPRC, Chennai, 600002 through Divisional Head concerned.
In this connection, for verification of claim cases related to all the three Jan Suraksha Schemes i.e. Pradhan Mantri Suraksha Bima Yojana (PMSBY), Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY) and Atal Pension Yojana (APY) at Divisional Level, check lists are attached.
Divisional Heads before forwarding the claims to this office should ensure that the claims have been entered appropriately in Finacle by the Post Offices and also ensure that the claim applications are duly completed in all aspects, as per the checklist concerned.
It is requested that this may be circulated to all the post offices and sub-ordinate offices for information and necessary action.
This is issued with the approval of DDG (FS).
Yours faithfully
(T. C. VIJAYAN)
Assistant Director
email ID: nodalcpcchemai.tn@indiapost.gov.in
Copy to:
- The ADG(FS-I) / AD (SB-II), FS Division, Dak Bhavan, New Delhi – 110001 for kind information.
- The GM, CEPT, Bengaluru. It is requested to arrange to upload the order in India Post Portal for wide publicity.
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