SBI POS Transaction Refund Format - Download Proforma

Note: Valid RRN number and Refund Amount are mandatory for processing the refund.

• Request you to send all the refund-related emails on the email id: refund@sbipayments.com
• Refund request received before 3 PM will be actioned on the same working day, request received after 3 PM will be processed on the next working day.
• ARN shared within 48 - 72 HRS once the refund is processed.
• For SBI DEBIT cards and UPI ARN is not generated, the fund is directly credited to the card holder's bank account.
• Kindly advise your customer to contact their bank directly once we have provided the ARN number, as the fund disbursement is handled by the issuing bank to the cardholder.

If payment channel is through SBI POS then Division office may forward relevant failed transaction details as per the attached annexure to refund@sbipayments.com with cc to cshdelhi@sbipayments.com for refund initiation Note :- Ticket not needed to this case. Only mail information enough

Download SBI POS refund proforma in excel format