The Department of Posts introduces the New Franchisee Scheme 2.0, effective 01.01.2026, to modernize and expand its courier, express, and parcel (CEP) services through technology-driven franchising. The scheme replaces the old system with a mobile/web-based platform (APT 2.0), offers multiple service models (pickup, booking, delivery), includes international and COD services, provides real-time digital wallet payments, and ensures automated commission settlement.
📑 Summary of Franchise Outlet in Post Offices 2026
1. Background & Objectives
- Goal: Expand India Post’s market share in the CEP sector using technology (APT 2.0).
- Objective: Standardize onboarding, operations, and monitoring of franchisees while ensuring service quality and compliance.
2. Services Offered
Franchisees can handle:
- Booking: Speed Post (document/parcel), India Post Parcel (retail/contract), International EMS, International Tracked Package Service (ITPS).
- Delivery & Pickup: Parcels, COD collection, international article pickup, and Click & Book collections.
3. Eligibility Criteria
| Category | Requirements |
|---|---|
| Individual | 18+ years, 12th pass (10th for delivery), computer literate, local + English language skills, valid PAN, driving license (for delivery), own/hired vehicle. |
| Firm | Registered entity (company/LLP/NGO), PAN + GST, 2 years ITR, prior logistics experience preferred, ability to open min. 10 sub-franchisee outlets. |
| International Booking | Requires valid CHA license for commercial exports. |
| Exclusions | Immediate family of serving postal employees are not eligible. |
4. Infrastructure Requirements
- Individuals (Booking): 50 sq. ft shop, desktop/smartphone, printer, barcode scanner, weighing scale.
- Individuals (Delivery): Smartphone only.
- Firms: Adequate space at each location, full IT hardware.
5. Roles & Responsibilities
- Pickup/Collection: Use Franchisee App, hand over articles before cutoff.
- Booking: Use self-service portal/app, pay postage via wallet, no stamps or credit allowed.
- Delivery: Use own vehicle, deliver same-day, update real-time, deposit COD daily.
- Firms: Can appoint sub-franchisees, ensure same-day delivery.
6. Technology & Hardware
- Platform: Franchisee Self-Service Portal & Mobile App (APT 2.0).
- Features: Digital wallet, real-time tracking, API integration, role-based access.
- Hardware Specs: Provided for laptops, desktops, mobile devices, printers, scanners, weighing scales.
7. Commission Structure
| Service | Commission Slabs |
|---|---|
| Speed Post Doc | 7% to 30% based on monthly revenue (₹2L to ₹60L+) |
| Inland Parcel Booking | 5% to 25% based on revenue |
| International (EMS/ITPS) | 2%–13% (booking) + 3% (pickup); combined 5%–16% |
| Delivery | ₹15/parcel (up to 3kg) + ₹5/kg extra + ₹10/COD + ₹1 incentive for ≥90% same-day delivery |
| Click & Book Pickup | ₹25/article |
8. Accounting & Payments
- Wallet System: Recharge via UPI, net banking, cash at post office. 10% balance reserved for adjustments.
- Commission Payment: Daily (booking), fortnightly (delivery/pickup).
- GST: Registered franchisees under forward charge; unregistered under reverse charge.
9. Security Deposit
| Franchise Type | Deposit |
|---|---|
| Individual (Pickup/Delivery) | ₹5,000 |
| Individual (Booking) | ₹10,000 |
| Individual (All activities) | ₹15,000 |
| Firm (per sub-franchisee) | ₹5,000–15,000 (min ₹1L–1.5L total) |
10. Penalties
- 25% of commission for missing cutoff times or non-delivery/return violations.
11. Application & Selection
Apply Online: Quarterly notification windows.Engaging Authority:
- Individuals → Divisional Head.
- Firms (intra-circle) → Chief PMG.
- Firms (inter-circle) → MO Division, Directorate.
- Selection Committee: Divisional Head, ASP, Sr. Postmaster.
12. Validity & Termination
- Agreement: 3 years, renewable for 2 years based on performance.
- Termination: Possible with prior notice and hearing.
13. Inspection
- Surprise visits and annual inspections by authorized officers to ensure compliance.
14. Annexures (A–E)
A: Franchisee Application Form (KYC, address, business details).B: License for Domestic Booking.
C: License for International Booking.
D: License for Delivery.
E: License for Pickup.
🎯 Key Takeaways
- Tech-Driven: Mobile/web platform for all operations.
- Inclusive: Allows individuals, small shopkeepers, and large firms.
- Lucrative: Slab-based commissions, daily payout for booking.
- Structured: Clear roles, penalties, security deposits, and inspection mechanisms.
- Scalable: Firms can operate multi-city with sub-franchisees.
This scheme aims to transform India Post into a modern, competitive logistics player by leveraging franchising and technology.
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