Clarifications and Approval of Workflows in GDS Compassionate Engagement Module in APT 2.0

• Letter issued by Ministry of Communications, Department of Posts (GDS Section) dated 20-08-2026.
• Subject: Clarifications and Approval of Workflows in GDS Compassionate Engagement Module in APT 2.0.
• CEPT Mysuru requested clarifications via email (12.08.2026).
• Approved workflows enclosed as Annexure-A and format of DPS Approval/Rejection Letter as Annexure-B.
• CEPT instructed to implement changes by 01.09.2026.
• Signed by Gurvinder Singh, ADG (GDS).

📄 Annexure-A: Workflow Clarifications

• Case Classification Rules (System + CCE Members):
• Relaxed Criteria – Applicants not meeting minimum educational qualification (10th pass with English & Math).
• Includes uneducated/below 10th, or lacking English/Math.
• Local language requirement: if not studied up to 10th, CCE/AD may classify as Relaxed.
• Such applicants will only see Dak Sevak posts.
• Quote: “Cases not meeting the prescribed educational qualification may be classified as Relaxed Criteria.”
• Earning Member Case – Applicant/dependent has income > 0. (Agreed)
• Missing GDS/Employee Case – Registration type marked “Missing”. (Agreed)
• Belated Case – Applications after 2 years from death/eligibility or declaration of missing GDS.
• Also applies to dependents of departmental employees.
• For medical discharge/retirement, dependents must apply within 2 years.
• Rejected Case – Cases once rejected but reconsidered by DG/HOC/Court.
• Reconsider Case – Change of person approved by HOC. (Agreed)
• Redirected Case – Cases marked “Consider for Next CCE”. (Agreed)
• Fresh Case – All other cases considered for the first time. (Agreed)
• One-Time Relaxation – Registered under special scheme. (Agreed)

Other Workflow Clarifications:

• Sub-Division ID validation removed for offices/divisions without sub-divisions (RMS/IDC/NDC).

Post Allocation Logic:

• If preference given → system follows rules.
• If no preference → allot vacant post in deceased’s office.
• If not vacant → allot any vacant post in division. (Agreed)

• Reverting Cases from DPS to Division – Allowed only for clarifications/additional documents. No editing after DPS stage. (Agreed)
• Moving cases from AD to DPS – Cases should move immediately after AD verification, not wait for window closure. (Agreed)
• DPS Approval/Rejection Letter – Standardized format attached (Annexure-B). Available in Division & applicant login.
• Departmental Employees in CO/RO/PAO (non-GDS) – HOC may nominate multiple divisions for processing.
• Representation vs Reconsideration – Different processes. Representation is against rejection (para 21 guidelines); HOC will direct reconsideration if satisfied.

Download PDF from CEPT