GDS Online Engagement Portal: Procedure for Handling Complaints by Circle and Division Offices

Candidates can register complaints through the “Complaint Registration” option in the GDS Online Engagement Portal after login.
A unique 10-digit Complaint ID is generated, and the complaint is automatically routed to the selected Applied Circle.
The Circle Office official handling complaints must be assigned the Grievance Operator Recruitment role. Complaints can be processed through the Complaint Processing (Recruitment) option.
Complaint details, attached documents and routing information can be viewed by selecting the Complaint ID. Complaints can also be transferred to Division Office, Circle Office, MMS or CEPT, as applicable.
Only genuine technical issues relating to the GDS Online Engagement Portal, supported by proper screenshots, should be forwarded to CEPT. Notification/board-related clarifications should be handled by the Circle, while division-related matters may be routed to the concerned Division.
The office may seek additional information from the complainant or obtain closure confirmation. The complaint is then marked for closure and routed back to the complainant's login.

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