Pre-Rollout Preparation for eFRM module under APT 2.0

Pre-Rollout Preparation for eFRM module under APT 2.0

At Circle Office

• Nominate SPOC at Circle level and ensure SPOCs at RO/DO level.
• Circulate Operational Guide and SOP to Regions, Divisions, SDOs, and Head Post Offices.
• Conduct training/workshops for staff at CO/RO/DO, SDHs, and HO Postmasters.
• On rollout day, check availability of RFM roles and assign to nominated users.
• Ensure eFRM Card is visible in APT 2.0 / Employee Portal.
• Monitor alerts using dashboards and reports provided for CO users.

At Regional Office

• Nominate SPOC at Regional level to coordinate with Circle and Divisional teams.
• Circulate Operational Guide and SOP to Divisions.
• Conduct training/workshops for staff at DO, SDHs, and HO Postmasters.
• On rollout day, check availability of RFM roles and assign to nominated users at RO.
• Ensure eFRM Card is visible in APT 2.0 / Employee Portal.
• Monitor alerts through dashboards and reports provided for RO users.

At Divisional Office

• Circulate Operational Guide and SOP to Subdivisions and Head Post Offices.
• Ensure proper mapping of Sub-Divisions to SO/BO/IDCs under the Division.
• On rollout day, check availability of RFM roles and assign to nominated users at DO, SDHs, and HO Postmasters.
• Ensure eFRM Card is visible in APT 2.0 / Employee Portal.
• Processing of Alerts in eFRM Module under APT 2.0

At Divisional Office

• eFRM generates alerts assigned to Division Office, classified as Operational or Vigilance.
• Designated user examines alerts and assigns them to HO or SDO for verification.
• Vigilance alerts cannot be assigned to HO.
• After replies from HO/SDH, designated user reviews and either closes, reassigns, or marks fraud.
• Monitor alerts via dashboards and reports for DO users.
• Coordinate with SDHs and Head Post Offices for timely finalization.

At Head Post Office

• Divisional office assigns Operational Alerts to HO.
• Designated user examines alerts with documents/records and recommends closure or further investigation.
• Monitor alerts via dashboards and reports for HO users.

At Sub-Divisional Office

• Divisional office assigns Vigilance Alerts and certain Operational Alerts requiring investigation.
• SDH examines alerts, conducts field verification, detects fraud, and recommends closure/fraud reporting.
• Monitor alerts via dashboards and reports for SDO users.
• Coordinate with SPMs and MOs for timely finalization.