Post Office Daily Workflow: Treasury, Counter, and Delivery Operations in IT 2.O

Workflow Summary

Day Begin Procedures

• Treasury, booking solution, and delivery management initialization

Operational Processes

• Bag preparation, cash remittance, counter transactions, and postman deliveries

Day End Activities

• Account verification, transaction approval, and final bag dispatch

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Day Begin Process

Roles Involved: TRR Supervisor (TRR SUP), SPM/PK, Mails PA (Mails Pk)

Treasury Day Begin

• Initiated by TRR Supervisor.

Booking Solution Day Begin

• Handled by SPM/PK.

Postman & Delivery Mgmt Day Begin

• Managed by TRR Supervisor.

Start Operations

Roles Involved: Mails PA

Bag Management

• Reactive & Open Bags (Mails PA).

Bags Ready

• Confirmation of bags prepared for operations.

Postman & Delivery Operations

Roles Involved: Delivery PA, Mails PA, Sub-Accounts PA

Invoke Articles for Delivery

• Postman (Delivery PA) processes articles.

MADs to BO

Sub-Accounts PA invokes articles for Branch Offices (BOs).

Invoking Completion

• Status updated as "Invoking Done."

Cash Remittance to BO

Roles Involved: BFM/SO, TRR Operator (TRR OPR)

Cash Remittance Initiated

• BFM/SO remits cash to BO.

Close Cash Bag

• TRR Operator closes the cash bag.

Bag Status

• Confirmed as "Bag Closed."

Sub-Accounts & Bag Dispatch

Roles Involved: Sub-Accounts PA, Mails PA

Generate BO Slip & Close BO Bag

• Sub-Accounts PA prepares BO slips and closes the bag.

Dispatch Bags

• Mails PA dispatches bags ("Bags Dispatched").

Counter Operations

Roles Involved: Counter PA (Counter Pk), Postman

Counter Transactions

• "Counter One Done" indicates completion.

Returns & Account Submission

• Postman returns articles; Counter PA submits accounts ("Returns Submitted").

Sub-Accounts Verification & Day End

Roles Involved: Sub-Accounts PA, TRR Supervisor, Mails PA

Verify Accounts

• Sub-Accounts PA verifies BO accounts ("Accounts Verified").

Postman & Delivery Mgmt Day End

• TRR Supervisor closes the day ("Smit Closed").

Treasury Transactions

• TRR Operator uploads counter transactions ("Transactions Unclosed").
• TRR Supervisor approves transactions ("Transactions Approved").

Close SO Account Bag

• Sub-Accounts PA closes the bag ("Bag Closed").

Final Bag Dispatch

• Mails PA dispatches bags ("Bags Dispatched").

Day End: Treasury

Roles Involved: TRR Supervisor

Final Closure

• TRR Supervisor completes the day-end process.

Key Keywords:

• Day Begin/Day End
• Bag Management (Open/Close/Dispatch)
• Cash Remittance
• Counter Operations
• Sub-Accounts Verification
• Transactions Approval