Department of Posts – Device Registration Post-Production Support Manual

Version: 1.0

Date: 06-June-2025

📕 Purpose

This document provides comprehensive post-production support guidelines for device registration within the Department of Posts (DoP) digital ecosystem. It is intended for field units, end users, and technical support teams.

✅Installation & Registration Checklist

1. Download Source

•  Only download the application setup from the official portal:

🔗https://app.indiapost.gov.in

2. Operating System Requirements

· ❌ Not Supported: Windows 7

· ✅ Supported: Windows 10 / Windows 11 (Activated and Updated)

3. Internet Connectivity

· Ensure a stable internet connection with adequate bandwidth.

🚫Common Errors & Resolutions

⚠️ Error: “Unexpected Error” after CAPTCHA during OTP Submission

Possible Causes:

· Low network bandwidth or latency

· API timeout due to slow connection

Resolution: Verify the internet connectivity is stable.

OTP Limit : A user is limited to 3 OTP’s every 10 minutes.

Error: “Unexpected Error” on clicking the “Register” button

🧪 Step-by-Step Resolution:

Step 1: Run the .bat file (provided) as Administrator.

Step 2: If the issue persists and error messages indicate missing system class info (as shown in screenshot), proceed to update the PowerShell path.

➕ Add PowerShell Path to Environment Variables (if missing):

1. Right-click on This PC → Properties → Advanced system settings

2. Under the Advanced tab, click Environment Variables

3. Under System variables, select Path → Click Edit → New

4. Add the following path:C:\Windows\System32\WindowsPowerShell\v1.0.

5. Click OK on all dialog boxes

6. Restart the system and retry device registration.

If issue still prevails,

🔄 Restart WMI &WinRM Services

Open PowerShell as Administrator, and execute the following commands one by one:

 Stop-Service winmgmt -Force

 winmgmt /resetrepository

 Start-Service winmgmt

 Start-Service winrm

This resets and restarts necessary services required for capturing hardware details.

________________________________________

🛠️Resolution Type: Missing Hardware Details

📉Issue:

Manufacturer, model, or CPU serial number appears blank during registration.

🔍Cause:

This is typically observed in assembled or custom-built desktops where BIOS details were not populated by the Original Equipment Manufacturer (OEM).

✔️Resolution:

The Designated Officer (DO/CO/RO/etc.) should verify the CPU serial number against the asset register.

This verified serial number should be entered manually in the remarks section during registration.

Additionally, ensure the nominated user has registered the correct and valid Department of Posts (DoP)
asset.

📆 Support Contacts

For unresolved issues, contact:Circle IT SPOC ,Central Team – CEPT Mysuru – Device registration

Batch File Source Code: Save Batch File as SystemDetails.bat

@echo off

echo Gathering System Information...

echo.

powershell -Command "Write-Host 'Manufacturer:'; Get-WmiObject Win32_ComputerSystem | Select-Object -ExpandProperty Manufacturer"

powershell -Command "Write-Host 'Model:'; Get-WmiObject Win32_ComputerSystem | Select-Object -ExpandProperty Model"

powershell -Command "Write-Host 'BIOS Serial Number:'; (Get-WmiObject -Class Win32_BIOS).SerialNumber"

powershell -Command "Write-Host 'BaseBoard Serial Number:'; Get-WmiObject Win32_BaseBoard | Select-Object -ExpandProperty SerialNumber"

powershell -Command "Write-Host 'Operating System:'; Get-WmiObject Win32_OperatingSystem | Select-Object -ExpandProperty Caption"

powershell -Command "Write-Host 'OS Version:'; Get-WmiObject Win32_OperatingSystem | Select-Object -ExpandProperty Version"

echo.

pause