Operational Guide – GDS Compassionate Engagement Module

Login

"The user has to login through web browser using URL https://app.indiapost.gov.in/employeeportal (app.indiapost.gov.in in Bing) with existing user id and password."

Roles

• CCE ASP HEAD QUARTERS → Death registration, resubmission of death registration
• CCE DIVISIONAL HEAD → Approve death registration and verify applications
• CCE SUB DIVISION → Applicant authentication and verification of applications

Registration of Death/Missing/Medical Grounds

"An authorized user with the role 'CCE ASP HEADQUARTERS' can perform the process of registration of Death/Missing/Discharge on Medical grounds (GDS)/Retirement on Medical Grounds (Deptl) in GDS Compassionate Engagement Module."

• Employment status: GDS or Departmental
• Enter Employee ID / Case Mark Number → System fetches details from PIS
• Correct data in PIS before proceeding
• Select Category (EWS, OBC, SC, ST, UR)
• Select Marital Status (Married, Unmarried, Widow, etc.)
• Select Reason for Registration (Death, Missing, Discharge, Retirement on Medical Grounds)
• Upload required documents:
  • Recommendation of HOC (for Missing)
  • Approval letter for Medical discharge/retirement
  • Letter of intimation/request from family
  • Missing/Untraceable personal file documents (if applicable)
• OTP verification of family member’s mobile number
• Preview → Submit → “Registered Successfully”

Approval of Registration Request

"Once the Registration (Death/Missing/Discharge/Retirement on Medical Grounds) is submitted, the same will be made available for approval in the Login of the Divisional Head who is having the appropriate role."d

• Divisional Head views pending cases in Registration Approval dashboard
• Options: Approve or Revert
• Approval forwards case to Sub-Division for verification
• Reversion requires reason entry → case sent back for correction